hey everybody how's it going hope you're
having a lovely day in today's episode
we're going to be talking about Asus and
the Republic of Gamers phone the
Republic of Gamers phone is a phone that
costs more money than similar phones
with similar chipsets but it had certain
features and functionality that many
power users will willingly pay extra
money for and one of those was the
ability to unlock the bootloader when I
was younger the ability to install an
operating system of your choice on your
computer the ability to remove the
spyware from the computer that you paid
,000 for was something that was given it
wasn't a feature it wasn't something
where you had to compare and contrast
between different devices to ensure that
yours was the one where you can install
an operating system that didn't have
spyware on it but we're in 2024 which
means you have to research and go please
sir may I remove the spyware from the
computer that I purchased for3 or
$2,000 please let me remove the spyware
from my phone thank you and after you
have pleaded with the company and paid
extra for the ability to remove spyware
from what you bought and paid for they
they took it away from you last year
they took away the ability to unlock the
bootloader even though it came with an
application that allows you to unlock
the bootloader this application connects
to Asus servers and if you've been
watching this channel for more than 5
minutes you I don't need to finish that
sentence for you so it's something that
hasn't been working for over a year now
and when users started asking Asus hey
man I bought this phone because it was
advertised as a device that allowed me
to unlock the bootloader it's why paid
extra money for it over other phones and
you seem to not be allowing me to do
that what the they have been
getting back to users with like
this where they're saying you know what
I know you paid extra money for our
phone because it allowed you to unlock
the Bootloader for free but if you want
to unlock it now you got to pay us again
this is from XDA Developers and it's
been confirmed by several people Asus
says they will unlock my bootloader for
money proving they didn't learn anything
from the RMA Fiasco removing an
advertised feature unlocking the
bootloader lying to customers unlock
tool coming back for over a year denying
warranty for unlock Bootloader even
though it's illegal in the EU and now
asking for money to do it in case you're
unaware Asus supposedly did a makeover
of their army procedures after it got
exposed by Gamers Nexus for practically
scamming customers during repairs as IR
response to that Asus created the
executive care process with the email
executive care asis.com to reexamine bad
arm experiences and make things right
for consumers that got wronged I thought
to give it a try since my zen phone 9
got bricked after an update a year ago
and didn't turn on at all yet I got
denied under a warranty and a paid
repair I offered to pay but they still
decline because my device has an unlock
Bootloader in the EU it's illegal to
deny a warranty repair because of a
software modification I mentioned that
to the executive Care on June 15th and
they offered a onetime repair under
warranty but the bootloader would be
relocked and it's impossible to unlock
again I said it was an advertised
feature and they just can't move with
the repair after 1 month they said I
could simply pay for it so they waited a
month to get back to them when they did
they told them well if you want your
boot loader unlocked part of what they
offered when they were releasing this
phone you got to pay again you got to
pay again if you wish to unlock it again
in the future we will provide a paid
unlock service and then the estimated
cost is $200 if you wish to proceed with
unlocking bootloader please notify us
we're currently in the process of
establishing the related procedures in
the process of establishing the related
procedures continuing onwards here this
is Happ to many users thank you for your
email at the moment we still haven't
released an unlock tool we can however
offer the option to provide an unlock
service for this you can apply for r on
our website and will be charged 185
excluding vat to unlock it for you you
can apply the device for this service in
the website below after you have sent us
the application form within a few hours
you will receive an email from us with
your r/ repair number you'll receive a
second email with a link and login
details regarding the collection when
you advertise a device saying that you
can unlock the bootloader to install an
operating system of your choice when
you're selling it but the tool that
allows you to do that needs to come with
the device the tool that allows you to
do that needs to not connect to the
manufacturer server and if you take that
back then in my opinion then you should
refund the customers that bought the
product from you unlocking is not a
service the ability to install an
operating system of your choice on your
computer is not a service nor is it
something that should be taken away from
you at a later point in time
particularly if it was advertised that
way I don't like Sam I think Samsung is
a scummy company in many ways when it
comes to how they sell their smartphones
at the end of the day if they tell you
the bootloader is locked the bootloader
is locked they're selling it to you as a
phone with a lock bootloader apple is
selling you a phone with a lock
bootloader I don't like it but at the
very least they are being honest you had
the option to not pay them based on
knowing that upfront Asus is not giving
you that option they're saying you have
this option up front but then they take
it away from you later so they get the
money from people that otherwise would
not have given the money if they knew
this and then after they've gotten the
money you is what they tell their
customers and I think it's about time
that their customers start telling Asus
you as well there's an excellent
video here with Steve a Gamers Nexus and
Mr Nathan Proctor at us perg that he's
done a really really good job in my
opinion of just going over all of this
stuff here we go this Nathan Proctor
over here is s already on the
government's radar for warranty issues
and he gives people a lot of advice on
what it is you need to do if you want
the FTC to actually try and crack down
on this stuff or at least pretend that
they want to crack down on this stuff
and I highly suggest that you follow
Nathan's advice from this video and also
Steve at Gamers Nexus they're good
people I've known Nathan Proctor for
almost 10 years now good guy does good
work and has been very helpful with
right to repair advocacy if you bought
an Asus phone and they you I
think it's about time that you them
think about it think about it that's it
for today and as always I hope you learn
something I'll see you on the next video
bye now