Business Week Magazine released its annual air travelers report this week
with Prague's Franz Kafka International Airport ranking last
in customer satisfaction due to long flight delays, poor service,
and an overall oppressive, impersonal atmosphere.
The report found the average delay at Franz Kafka International
is 31 hours longer than the next worst airport.
We spoke to several American travelers who reported spending
weeks and in some cases, months, waiting for flights.
I asked the ticket person what gate my flight was at and they said that
the airline I was flying didn't exist.
And everyone keeps calling me "S".
The airport was also cited as difficult to navigate,
with a list of complaints including curbside shuttle services
which loop around the airport before depositing passengers back
at their starting point, and extremely long corridors leading to dead ends.
Gate B2 is next to gate B11. And gate B14 is in the F terminal.
Business Week also rated Franz Kafka International among the worst airports
in terms of customer service, calling the employees
"completely indifferent to travelers needs".
If there is a problem, fill out complaint form,
and place it in an envelope addressed to the name of the hospital
in which you were born.
In response to the ranking, the airport added a public address system
in an attempt to clear up any confusion.
Departures arriving early and arrivals landing late
may be canceled or delayed without the prior notice.
The airport also created a toll-free customer service helpline.
But when our reporters called the number this week,
they found it connected them to a hat store in Stuttgart.
Travelers also report being frustrated by the airport's unusual security procedure
which includes a time consuming personal interview.
A security guard asked me, for like 80 minutes,
are you who you say you are? Are you who you say you are?
And finally, he writes lyar on the back of my hand and lets me pass.
Airport officials say the complaints are unfounded.
You must understand, all problems are traveller's own.
If you only made certain to properly follow proper protocols,
no such problems would exist.
Properly follow proper protocols.
The nearby Dostoevsky Hotel also received low marks from the passengers.
A large number of whom checked in due to a flight delay
and ended up murdering another guest at the hotel.
Coming up, a new medical report warns getting screened for cancer
is a leading cause of finding out you have cancer.
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