hi so today I'm going to follow up on
that video that I did on Yelp and
salespeople with some new new
developments in this in this whole fun
process so to keep a long story short
you should watch this video but just to
keep a long story short in the six to
seven years that I've been using yel for
when I worked at other businesses and
when I also started my own business I
would receive sales calls from Yelp and
I always was polite I was kind and
polite i' say listen I don't want to
waste your time I'm not interested or
when I worked for other businesses the
business owner is not interested and
since I know that I am not interested
since I know I will never pay you I
would like you to have the benefit of
not having your time wasted so I would
like to end the phone call and it's as
you people know as you people who get
these phone calls from y help know it's
impossible to actually end the phone
call without either being rude or
hanging up on that person so what I did
is after a really long time of just
getting sick and tired of this I finally
decided to post a video on it because
this one particular Yelp salesperson not
only you know was the same typic iCal
Yelp salesperson wouldn't hang up would
refuse to take not for an answer emailed
after called after did not respect the I
don't wish to be called anymore you know
didn't respect any of that at all not
like a usual telemarketer where they
just hang up and give up if you're not
interested kept calling calling calling
calling emailing but she gave away a
bunch of personal analytics from my
friend Sunny who has a store in the area
and I I kind of thought that wasn't cool
call me nuts I shouldn't know how many
deals you sold I shouldn't know how many
views you get I shouldn't know any of
your I shouldn't have access to your
backend analytics if I am not
uh somebody that you've approved I
shouldn't have access to that and I did
a video on that and you can watch that
now today I get a pretty interesting
phone call and I'd like to share the
contents of the phone call with you so I
managed to type it out right after it
was done so I wouldn't forget it says is
this Rossman I want to congratulate you
you put a little stuff on the internet
you ruined a 23 year-old's life you got
her fired you know what happens to
shitbags Like You Bad Karma God will pay
you back so I got a I figured you know I
get some funny calls off of YouTube I
get some trolls every now and then but
just for the [ __ ] of it this time I
decided you know what let me Google the
number so let's see what happens if I go
over here and I go to Google the
number so here's Google Chrome I'm going
to put the number in I'm going to Google
it and remember the name of the person
the name of that salesperson that was
contacting me I believe was Erica
sperber so now you get this I get
sperber denenberg and Kahan PC hm H
interesting last name right over there
right so let's just say I were to look
up Erica sperber on Google let's just
see what comes up let's be a bit of a
detective
here let's search for this and Yelp
let's add Yelp so we get a LinkedIn page
right so we get this LinkedIn page
that's not it let's find the one for
Yelp oh I typed in yep I'm being an
idiot here okay so we're going to get
the one for Yelp here we go associate
sales
manager now when I originally looked
this up prior to making the video it
listed Yelp it's obvious why it's not
listing that at the moment but when you
look over here for jobs you get the same
law firm sperber denenburg and con PC
so again it does doesn't take a genius
to figure out that the person that
called me was most likely her dad or
uncle or brother somebody in the family
that knows her that hired her and and is
annoyed that they lost their job and I'd
like to talk about this a little bit
because this is an interesting topic so
if you're a dad let's get let's just get
aside from all the Yelp telemarketing
all how much all of us as business
owners collectively despise Yelp
telemarketers let's just go away from
all that for a minute and just talk
about understanding for a little bit so
if you're a dad I understand completely
if your daughter comes home and she's
kind of sad or irritated or has had a
bad day and she says I got fired because
this guy said something about me on the
internet your first response as a father
if you have a brain and a heart should
be something like whoever is that guy
who is he I want to bash his [ __ ]
brains in that is the standard response
that most fathers are going to have when
they realize that somebody has hurt
their daughter in some way I completely
understand that response I completely
understand wanting to help him and I
completely understand wanting to be mad
at the person that you perceive as
having caused that damage I get it but
the problem here is that there are
better ways to do that so let's say that
you're mad you can call and be mad and
say hi my name is this and this is why I
think what you did is screwed up you
could come here and say hi what you did
is screwed up this is my name and this
is why I think that this is wrong what
you did when you made that phone call
where you're like you little [ __ ] eater
or your scumbag or and God is going to
give you bad karma blah blah blah and
then hung up the phone immediately what
you did there is you kind of show that
you have no backbone you kind of show
that you have no spine you kind of show
that you go through life like a little
[ __ ] weasel that doesn't attach their
name to what it is they say I have to
[ __ ] Google the phone number on my
caller ID because when I call you back
you won't pick up the phone because you
have no backbone and because you also
won't tell me who you are what your name
is because because you also have no
backbone you could talk to your daughter
you could try to say here's what you
could do to help get your job back
here's what you could do to get a job at
a different company here's what we can
do to just make you feel better but no
you got to call back the guy who made a
video with a print screen of her email
and say that you're a [ __ ] bag blah blah
blah and and again if you're going to do
that if you're going to be the tough guy
if you're GNA be the guy that's wielding
the titanium stick and going yeah [ __ ]
you at the very least have the balls to
attach your name to it there are a lot
of people that I think are pieces of
[ __ ] but when I say that I think they're
a piece of [ __ ] like I think you're a
piece of [ __ ] Mr sperber what I'm going
to do is I'm going to attach my name
Lewis Rossman to it because I have an
actual [ __ ] backbone and if I call
you to make my little 19-second rant and
I for some reason have no balls and I
decide to hang up right after and you
call me back I might just pick up the
phone
because again I have a set of balls I
have integrity and I attach my name to
what it is I say I attach my name to my
actions and I attach my name to what I
do but call me nuts that's that that's
just what I that's just uh my line of
thinking so again this is kind of silly
because this all this started out as all
this started out as was I was sick and
tired of Yelp telemarketers again seven
years once a month without [ __ ] fail
somebody from Yelp will call me to try
to sell me on business advertising I I
see you have a yell page I see your
business has a yell page but you have no
advertising you have never paid for our
features would you like to no here's why
I don't want to here's why I'm not
interested and here's why I would
politely ask that you not call me again
and every single time for seven [ __ ]
years you people have lacked the dignity
to leave me alone you people have lacked
the decency to leave me alone because
that's all I ever asked again I'm not
asking to ruin people's lives I'm not
asking to get people fired all I want is
for when I pick up my phone when I pick
up the phone that the person on the
other end is not somebody that is trying
to sell me advertising and I think the
same can be said for almost every small
business owner that doesn't have a staff
of 10 or 20 receptionists that can
answer these calls all we ask for all we
collectively ask for is that when we
answer the phone is that it's a business
lead and not somebody trying to sell us
advertising and at the very least if
you're going to call trying to sell
something all we want once again we're
not about getting people fired we're not
about ruining people's lives all we want
is if we politely ask I would like for
this phone call to end because I am not
interested in this service that you have
the [ __ ] decency to say okay thank
you we're not going to bother you and
hang up not try to keep the conversation
going not interrupt and continue to
interject the same idea not email and
call and follow up afterwards month
after month after month after month for
seven [ __ ] years is that not am I am
I nuts for asking for this basic decency
that every other telemarketer I have
ever dealt with besides the Yelp ones
have had the decency to respect because
I get some pretty silly calls from a lot
of different telemarketers but Yelp
telemarketers and I'm not just saying
this in specific for Erica this is this
is for everybody who's ever called me
from Yelp so by the way I think it's
kind of unfair that you guys fired Erica
for pretty much following the company
culture that that you guys have for
sales because it's not just her the
other guy here gets calls for his
business that's in Jersey that has a yel
page and that's from a guy so I know
it's not Erica and they do the exact
same thing where they're showing the
stats from other businesses this is a
companywide thing this is a culture of
how you sell and Yelp is penalizing one
person like oh no we're not about that
we don't encourage that type of sales
let's let's get rid of this person so
that the the blame is on them and not us
that's that's kind of [ __ ] on the
El's part but that's I understand why
they did that but yeah I feel like it's
kind of [ __ ] up that you fire somebody
for pretty much doing sales the way that
you guys have been doing sales for the
past seven years just because you got
caught you know management needs to get
fired not the new sales associates but
that's beside the point here um again
then this kind of goes back to that
entitlement video that I did about the
millennial generation let's talk a
little bit more about this so again in
in in that uh in that lovely enraged
15-second phone call you ruined a 23y
old's life you got her fired um you know
again I if I were to mention all the
jobs that I've been fired from over the
course of my life leaness to say my life
has not been rued but besides that uh
firstly like the whole sympathy idea
like I'm going I I should feel bad
because this person is two years younger
than me like I'm picking on a young
person um I I I turned 26 recently like
this person's two and a half years
younger than me if you're look if you're
fishing for sympathy there like it's not
there but at the same time let's go back
to the video I did on Millennials and
entitlement so you know you called my
business so you're taking my time so you
already feel entitled to my time after
I've spent 10 minutes on the phone with
you trying to be polite and telling you
why I'm not interested in what it is
you're offering you still feel entitled
to continue talking to me so now not
only do you feel an entitlement to call
repeatedly you also feel an entitlement
to continue to take time after calling
then you feel an entitlement to email
afterwards and continue to have a
dialogue and to continue to bombard me
with unsolicited offers for services
that I've made it clear that I'm not
interested
and after all that's done when I decide
you know what I'm not going to put mean
things on the internet like you're
implying I'm not going to be a [ __ ] bag
but what I'm going to do is I'm going to
take a print [ __ ] screen a capture of
the [ __ ] that you continue to send
me and put it on the internet I'm wrong
this is again this is the problem I have
with my generation this is the world
that we live in where the with people in
my generation they feel entitled to
everything and when and anything that
goes against what it is they want is
perceived as a great Injustice and this
is a great example and this goes back to
that there was this thing that happened
a year ago where this student was
talking about uh the Eric Garner verdict
and going on and talking about how all
the students at the school needed to not
have to take finals uh you know this
week because of it and how this all
needs to be delayed and how it would be
a great Injustice to not delay it and
the professor just replied black with no
and it was perceived by all these people
in my generation as a great Injustice
like this this terrible thing has
occurred and this is mean and wrong and
the reality is that it wasn't mean it
wasn't wrong it wasn't an injustice it
was simply inconvenient it was simply
against the rules again we're not going
to delay a final because 1,000 miles
away something that's not related to our
final has occurred you know and the same
thing goes here you feel entitled to my
time you feel entitled to call me you
feel entitled to pester me and the
difference between telemarketing and
pestering and harassment is when I say I
wish to not receive calls from you
anymore please do not call me anymore I
am not interested in these Services nor
am I interested in any future phone
calls and you continue for seven [ __ ]
years to continue calling that is
harassment so now you feel entitled to
harass me and now when I simp I'm not
saying mean things about you but when I
simply upload proof of harassment proof
of breach of privacy again not my
opinion not my opinion piece but when I
upload a print screen of what you said
I've done something wrong I'm the
[ __ ] I'm the [ __ ] because I have
inconvenience to you let me tell you
something this is not an injustice this
is not a wrong this is not like a Bad
Karma thing this is me simply taking
what it is you've done I shouldn't say
you I'm taking what your daughter did
and I'm simply displaying it for the
world to see if it wasn't bad if wasn't
[ __ ] she wouldn't have got in
trouble if it wasn't crap if it wasn't
something that you shouldn't be doing if
it wasn't an unethical manner of
telemarketing you'd be in no trouble so
you're saying that I am a [ __ ] that I
am this [ __ ] that I'm a [ __ ] bag
because I showed the world what you were
doing so what does that say for what you
were doing what does that say for you
not much that's my opinion on it I don't
know what you guys think you know that
that's another thing you got to take
responsibility for your actions in life
so when I hired the wrong person update
my website from Magento 1.4 to 1.6 when
I hired the wrong people for the job
they didn't uh fix the drop down box
where it would say authorization or sale
and as a result of that I almost lost
$30,000 I collected 20 of it back so I
only lost 10 I had to take
responsibility for that when I opened
the store in an area that I shouldn't of
I took a loss of about $115,000 I had to
take responsibility for that when I
hired people that were not for the jobs
that I hired them for and they broke
things after months of paying them very
good wages I could not say you know what
you broke that stuff and because you
broke that stuff I'm not paying you no I
had to be the one to sit them down I had
to be the one to fire them I had to be
the one to see that that that that look
in their face and have to know going
home that I caused that when they had
that look in their face like how am I
going to pay them my bills next month I
had to be the one to pay for all that
stuff because it was my decision to hire
that person I have to deal with the with
the real world consequences of the
decisions that I make whether they're
good or bad the same way that you have
to deal with the consequences of your
decision when I say please politely
kindly stop calling me stop offering me
this I don't want this you chose again
it ain't about me ruining your life you
chose to do something and I gave you the
right choice I said I'm not interested
and then you continue going on and on
and on and on which is harassment so if
something happen if you get fired if
somebody just so happens to hear my
opinion and think as a result of my
opinion that you shouldn't be working
there anymore you have to take
responsibility for that that ain't got
nothing to do with me my responsibility
for that ended when I asked you politely
I'm not interested in this can you
please stop calling me and that's again
that's another thing that my generation
just doesn't understand taking
responsibility for your actions taking
responsibility for your failures taking
responsibility for your decisions and
again uh try to be an adult about it
again if if if that happened to me I'd
be pissed again I'd want to pick up the
stick and find the person that made my
daughter feel bad and I'd want to bash
their faing I understand that that's a
natural thing that's a natural thing uh
that's a natural like fatherly Instinct
you know that whole idea of like who
made you cry pick up the baseball bat
run and and Bash but I understand I have
no disrespect for that instinct I
understand where it's coming from I
understand where this came from again if
you're going to do that sign your name
to it have a spine have a backbone stay
stand up for what it is you believe in
by actually attaching your name to what
you're doing or at the very least when I
call you back to clarify who are you why
do you think this when I call you back
have the decency to actually pick up
that office phone that you used to call
me and say this [ __ ] on so that uh you
know we can have a real conversation
because that's what real adults do
that's what real grown-ups do and it
it's something that you clearly lack the
ability to do you're able to say all all
this stuff in a phone call and hang up
really quickly before giving your name
but you're not actually interested in
having a real dialogue you're not
actually interested in figuring out the
whole story you're not actually
interested in figuring out whether you
may be wrong and even if you are
interested in all of that you're too
much of a spineless prick to actually
kind of attach your name to it which
again is something you should do when
you have that type of vocal opinion if
you feel about something that much you
shouldn't be afraid to attach your name
to it I shouldn't have to Google you to
figure out who you are as you know again
again this is another thing like this is
a YouTube channel so this is off uh of
you know company website this is away
from corporate Communications so when
when I when I talk and when I say things
in these videos that may be a little um
a little racy a little a little nuts um
you have to realize that a lot of the
times I'm not saying that to actual
clients I'm giving my opinion this is
kind of an off the cuff off the collar
kind of talk show kind of thing that I'm
doing late at night that's different
from how I actually do business when I
pick up the phone I would not in a
million years pick up my business phone
and tell somebody
that you're a [ __ ] and that God will
pay you back with Bad Karma call me
crazy again a lot of people say that I'm
unprofessional but that's not the type
of thing that I would do from my
business phone and that's just being a
stupid little [ __ ] repair shop that's
definitely not something that I'm going
to do as a professional law firm people
expect better from sperber denenburg and
con PC the uh you know the great Real
Estate Law Firm you know again if I go
to something like this if I go to a
website like this I'm going to think
that I'm getting a different set of
people than what I'm going to get you
know from listening to that that the
little tiate of yours again let's let's
look this guy up let's see so again this
is the guy you know again who who who
lacks the balls to actually attach his
name to the [ __ ] that he says and again
this it's it's just lame like again I I
I don't you know there's there's a basic
level of professionalism that even I am
not going to stoop to if I am going to
do something of that nature at the very
least and if I'm going to do do
something that is that again spineless
is to not attach my name to it I'm I'm
going to do it from you know cell
phone I know just my thoughts in the
process but either way uh Yelp gets to
pretend that they actually cared Yelp
gets to pretends that they have actually
changed their policy and Yelp gets to
pretend that this was not their fault
this was an isolated incident with one
person and deep down I understand that
Erica was simply again she's following
the culture at Yelp she's following what
every other salesperson is doing there
and you're right it's not fair that this
one person got singled out it's not fair
that this one person got fired as a
result of doing what everybody else at
that company is doing again the the the
the flaws the problems lie with the
management the flaws most likely lie in
the people that actually fired her not
so much HT but it is what it is again at
the end of the day try to realize again
all these people we're not all evil all
of these repair shops all of these pizza
shops all these ice cream shops all
these delies all these restaurants we're
not evil mean people we're not people
that want to see other people lose their
jobs we're not other the people that
want to see other people lose their
living all we want is some control over
our phones all we want is that when we
pick up the phone that it's new business
that it's not an ad and that if it's an
advertisement that if we politely say
please I'm being trying to be polite
please stop calling me because I'm not
interested in this that you respect it
and if you don't have that basic level
of respect well it's kind of obvious why
you know you'd be sending emails like
that anyway because it it makes it
obvious you don't really have respect
for much in life including yourself
again the whole no backbone thing but
that's all I got to say for today so
again if if you if you want to say [ __ ]
like that if you want to be an [ __ ]
and you you want you want to like talk
all that big talk um 186 First Avenue
open 10 to 8 also open 10 to 6 on the
weekend why why don't you come and
attach your name to it and say these
type of things in front of people cuz
again that that that's that's the way
that I that I think you should if you
have those type of opinions and not like
hide behind hiding your name in a
[ __ ] phone