about a week ago I went over this
company called CSAT solutions there was
an interesting post on Reddit that
talked about the working conditions at
this company that serves as a warranty
repair depot for Apple they perform
services for Apple for machines that are
in warranty and it was an interesting
post about the working conditions about
how things get done you can find that
post on reddit on our slash Apple this
is my favorite page on the internet so
you'll find that there's he was talking
about it there's no schedule at the
company people who have been there for
really long periods of time don't get
bonuses with people who just got hired
ooh the quality is the air quality is
terrible the refurbished motherboards
are terrible and I reached out to him
just out of curiosity now I decided that
I was not going to do any follow up on
this company until I could get really
hard proof in evidence that these people
worked for the company and that they
weren't rolling because you never know
it could just be an anti Apple troll
that just wanted to make things up and
stir the pot so at this point I'm very
satisfied that I have enough identifying
information from this individual to
prove beyond a shadow of a doubt that
they do work for CSAT solutions and I've
sent them a bunch of questions some of
them my own some of them were your
questions and I'd like to go over them
today in the stream so I've redacted
some information so if you hear me just
say something something or say something
really vague that means that I redacted
information that was identifying because
I don't want him getting into further
trouble at the company just as a result
of talking to us I feel that's the least
we can do so I've redacted some
information using this lovely PDF editor
so I asked the roundtable meetings with
employees sound interesting what do you
mean by I would have to answer for that
when it comes to not taking lunch breaks
versus finishing work he says my
position at CSAT is I don't want to say
the exact name of the position but and
he's been in that position for a very
long time
I don't want it again I don't want to
give the exact amount of years away
because that'll probably it gets closer
to giving away who he is he says before
that he was a technician his main
responsibility is that units that reach
that units reach the test line and are
able to ship out management is very
strict about work in progress every day
we have to answer for why there are any
units left over that didn't make
- the test line naturally there are some
things that are out of our control so
because he has to answer for any units
that don't make it to the test line
while he technically has a lunch break
it's set up so that if you take the
lunch break you will then get in trouble
for not getting the amount of units done
there's a bit of give and take here as a
business owner myself I have hired
people that work at a slow speed to the
point where if they took any sort of
break whatsoever they would not be able
to get their job done it's my job as a
business owner to figure out is that
because I'm giving you too much work is
that because I haven't given you the
right tools or is that because you are
genuinely too slow for this job if
somebody is genuinely too slow for that
job and you coach them you work with
them and you can't get them up to speed
you try to get them the right tools to
see if they can get up to speed
you let if that doesn't work you let
them go in my opinion this is just my
opinion you let them go rather than
continue to force them to try to live up
to a standard they can't live up to
which then leads to them not taking
lunch breaks or maybe you have to change
your process a little bit so if I have
one person that's not living up to
standard but everybody else is and their
while taking lunch breaks and doing a
good job I'll focus on that one
individual if nobody's living up to the
standard being put forth then I have to
take a look at my business model and my
standards personally speaking this in
and of itself is not the worst thing in
the world just because you we get
ridiculous amounts of machines in we
have customers calling every 20 minutes
asking for a status update this is a
fast-paced industry nobody wants to wait
for their repair and that is going to
get passed on to the people who work
there and it's very difficult to balance
customer expectations with treating your
employees like human beings and it seems
like they're failing a little bit here
now is my next question is what are the
points that you think are most important
for cut for consumers to know about the
work that goes on at CSAT he says unless
it's physical damage we're not really
repairing anything not like you do the
person that gets your machine at the
repair Depot does not have the time to
properly troubleshoot your Mac
management's biggest concern is numbers
shipped if technicians spend upwards of
30 minutes troubleshooting they are not
meeting their numbers by the way they do
mention that we should properly
troubleshoot the problem is that they
push everyone to ship out a certain
number of units every day is a constant
struggle
between doing things the right way or
the fast way this in my opinion leads to
poor workmanship and again it is
difficult to balance doing everything
110% perfectly right - you know to get
it getting workflow done you know I
talked about this one I deal with donor
boards why do you use donor boards
because if I have to replace 16
components looking through a book for
each of the 16 components when you have
customers calling every 20 minutes is
not practical you have to come up with
practical ways to do it but if you
cannot come up with any practical way to
do diagnosis properly then you have a
problem that you that in my opinion you
have to look into so it seems like the
what he wants people to know above all
is that they don't have the time to
properly troubleshoot and there are a
lot of pieces of poor workmanship now
one of the reasons that I'm bringing
this up is because there is this idea
this concept that I've been reading
about particularly in reddit threads
when people are talking about right to
repair and things of this nature there's
this idea that when you go to an Apple
Authorized facility that you are getting
this White Glove treatment in a perfect
cleanroom and that the person working on
it is doing you know the the best job
that they can but in reality if anything
you wind up getting it done by one of
these repair mills where they get so
much stuff and the there is so crunched
for time that you can't even spend a
half hour trying to figure out
somebody's problem to where it's just in
out in out in out and where you may get
less attention going to an authorized
repair facility then you do going to an
unauthorized repair facility there are
many unauthorized repair facilities that
do things improperly that reflow dead
GPUs and give it back to customers that
will buy the cheapest iPhone screen
there is that looks like crap and give
it back to the customer there's many
problems with unauthorized repair that I
try to go into but there's also a
problem with authorized repair and this
idea that when you go to the authorized
center or the warranty service center
that you're getting this White Glove
service is the type of thing that I want
to push back against and I and it seems
like this gentleman is as well I asked
what is the worst fix you personally
implemented or saw someone else
implementing in order to get work done
in time he said I would say replace
a motherboard because it has a firmware
password I've never done this but no
people that have instead of sending this
unit to a call center for the customer
or Apple to be contacted for the
password a tech will make something up
and switch out the motherboard and
address any other issues at that point
this is bad for two reasons one you and
I have both talked about the quality of
the refurbished parts which he in in the
past exchange we had he was saying that
the refurbished boards were pretty
terrible and two I can't be sure of this
unless some of your viewers and Apple
customers give input but I would imagine
the customer has to pay for that now
this is wasteful because you're taking a
board that has a password lock on it and
you're essentially just tossing it out
now whether Apple has to pay for this or
whether the customer has to pay for this
it's still a waste of the board and he
says the tech at this point completes
the repair and ships it out rather than
having to wait on the call center for
the password switching out the
motherboard for a password isn't even a
fix that's how bad it is here what if
the machine you sends in only has an
operating system issue you just had a
motherboard or place for no reason at
all now this is a part of what happens
when you put these when you put these
limits on people and say you know you
have to answer for why this number of
machines did not go out in a day when
you put that intense amount of pressure
on people they are gonna do things like
Oh whom I could make up that there's
something wrong with this board to get
the board replaced which takes a minute
or I could spend twenty minutes on the
phone with a call center and then not
hit my the number of machines I have to
get fixed and this is this this is a
real problem so you have a board that
has a really basic issue but then you
wind up with somebody else's refurbished
crap board just over a firmware password
it that that's pretty bad I asked are
you allowed creativity and fixes such as
coming up with your own or improving on
fixing procedures he says not really the
process engineering team comes up with
the repair processes and that's pretty
much it some of these processes are very
outdated so much so that the documents
still show the old company name on them
and just now the this company as I
talked about in my prior video has had
issues where you know they were paying
their employees walking out staging
protests because they were getting a few
bucks or a pair
and to fix the image problems they
changed the company name and that was a
very long time ago next question are you
only allowed to implement repair
procedures exactly as written he says
pretty much yes my next question when it
comes to warranty repair jobs like the
you 8900 fix in the 2012 a 1398 macbook
pro at the eight two zero three three
three two board is it Apple coming up
with the idea to put rubber pads in the
chips or companies like CSAT and I'm
assuming that you even see these at all
he said it's been a while since I worked
on those models my understanding is that
all of these implementations are from
Apple the rubber paired you show it on
your video is not the only one used for
that model there was also another set of
pads around the CPU and GPU I believe we
were instructed to scrap boards that
didn't have these pads as units without
them they would cause kernel panics even
the mid-2014 in newer at mid 2015 with
force touch Thirds Macs have foam pads
on the heatsink screws this is if I
remember correctly to prevent kernel
panics there are those those are those
pads on the heatsink screws so it seems
like it is not the warranty service
facility coming up with those fixes it
is Apple themselves next our machines
try edge first by someone else grouped
in piles then fixed in bulk without
individual testing to confirm that they
were correctly diagnosed what is the
end-to-end flow of a device through CSAT
answer no they are divided by model and
distributed among six groups the flow
goes like follows units arrived in the
morning around 6 a.m. the receiving team
processes them and assigns them to big
blue totes blue totes are for regular
incoming units and red totes are for
looper units after receiving processes
them they are divided by models and the
line leads of each group come get the
units and go distribute them the
technician gets the unit and is
responsible for doing a visual
mechanical inspection and
troubleshooting it everyone must attempt
to run MRI Mac resource inspector in ast
or ast to Apple service toolkit
diagnostic suite if you've brought the
machine to an Apple Store you probably
noticed them using these Diagnostics the
tech will determine the problem and try
to resolve it accordingly like I
mentioned before we don't do component
level repair if a sensor is failing you
have no video due to a capacitor or
whatever you're probably getting a new
motherboard there are pretty much four
major
components topcase assembly with battery
main logic board SSD and clamshell / LCD
the tech will determine if it's a
functional failure or customer induced
damage at this point they will recode it
if they think its customer induced
damage like liquid spill or damage from
a drop these units will go to the call
center and they have their own process
of contacting Apple so that they in turn
can contact the customer after a repair
is done technicians are required to run
MRI Diagnostics again as well as other
tests in ast or ast 2 the Diagnostics
vary by group but the main one is MRI
then they go to the Phoenix test line
this part takes a little longer
it used to be 8 hours but I think they
cut that time in half now I believe if
something else fails during this testing
it will go back to the tech for the
process to start over this is where some
of the frustration comes from a lot of
the failures here are due to bad parts
you have a certain quota you have to
meet and now you have to work on the
same unit again after a unit passes the
Phoenix test it goes to shipping there
is a team here called out of box audit
they select the percentage of units for
inspection if nothing is wrong with the
unit's they are then shipped out now
this is an interesting part here let me
just reread this over if something fails
during the testing it will have to go
back to the tech for the process to
start over this is where the frustration
comes from a lot of these failures here
are due to bad parts now something that
I've complained about is that I can't
just buy an ISL 6259 from inner sill I
cannot buy an iPhone screen from Apple I
cannot buy a battery from Apple which is
why I have to go through the complete
nutter crap of digging through you know
China to find somebody that will send me
things and pray and hope that what they
send me is good and then pray and hope
that their it's not gonna get caught in
customs and all that what's really
interesting to me is that even when you
go to an authorized repair facility what
happens is that you still have to deal
with a company that has parts issues and
I imagine most of what he's talking
about here is boards because he's talked
about the quality of the refurbished
boards so not the parts don't even
necessarily have that high quality that
you would expect coming from an
authorized service facility and this is
particularly surprising even to me
because I've said you know one of the
pros of going to an authorized service
facility even if you don't get the White
Glove treatment at least you know
you're getting a good part you know
you're getting a good screen whereas
when you go to an independence you're
getting maybe a good knock off a good
refurb or a really bad knock off and
there's that you know you never know if
you're getting that mall stand crappy
phone repair shop screen put in your
phone so it's it's a surprise even to me
that you have that you have these issues
next have you ever gotten in trouble
with OSHA answer once I believe the
building had one set of restrooms for
what I think is over 500 people I can't
be sure how many people are at this
location but it seems like a lot these
days they've had to rent an extra
parking lot for overflow one set of
bathrooms for over 500 people one set of
bathrooms for 500 people what are the
plus sides to working at CSAT you say
you have been there for about a decade
so I imagine there are some plus sides
or it's just the case of being there
because there being no place else to
work many are curious why you would keep
or take a job at cset he said honestly
it's a paycheck I have worked here for
crossed-out ears there are really no
plus sites when I first worked here
started here I thought I would learn
some soldering at least instead I've
taken it now upon myself as a new year's
resolution to learn on my own time I had
an interesting conversation with someone
the other day they asked me what was
something that distinguished people in
the u.s. from not the entire rest of the
world but a lot of other countries my
mind started to wonder wander I wonder
about all the cliche stuff we often talk
about freedom democracy capitalism etc
and then this person said our cellphones
and it struck me a bit he said when you
walk into CSAT you're walking into a
third-world country because of the
concern for data privacy were not
allowed to have our phones inside I'm
sure there are other jobs that are high
security that probably don't allow you
to con have a phone by contract by
contrast I worked at redacted before
this we used to build server racks for
redacted and we were allowed to have our
phones with us and step out to answer
calls what I'm trying to say is that
it's really hard to answer calls from
recruit
or other jobs if you're stuck at CSAT
all day without a phone
not to mention emergency calls from
friends or family I have to balance
wanting to finish my work with taking
breaks to walk the length of a football
field to the second floor break room to
check if I've received any calls a real
sad thing that happened at CSAT not too
long ago not at my building but at the
small bill at the building that handles
Dale I don't know all the details but a
man showed up for work and didn't
realize he hadn't dropped off his
sleeping toddler at the babysitter he
didn't come back until about 7:00 p.m.
the kid died of being in a car all day
in Texas summer heat seven-month-old
found dead in father's car in northwest
Houston a baby boy was found dead in a
car had dropped off two other kids to
daycare before arriving at his job at
9:30 a.m. the baby usually gets dropped
off separately - was a sinner
police said the man's wife called to see
where their baby was the father went out
to his vehicle around 7:30 p.m. and
found the child unresponsive in his car
seat this is this is a bit of a tricky
one so when it comes to cell phones to
be clear I let all of my employees have
a cell phone here yes we deal with
sensitive data we do iphone data
recovery we do hard drive data recovery
and a lot of this is for people that
want their data to stay secure I hire
people that I know are not going to
screw around with data I have a company
culture where if somebody starts doing
that I would be alerted of it and that
would be smack down immediately but
here's the thing with with cell phones
and here's where it starts to get tricky
I don't I understand why a company does
not want people on their cell phone
while they're paying them to do their
job I completely get that I understand
that now at the same time like I let
everybody hear of a cell phone so and I
let them use it during work time what I
assume I assume that if I'm hiring
somebody that is an adult that is
competent that if I want them to act
like an adult and do their job like an
adult that I have to treat them like an
adult if I treat you like a third-grader
by taking your Gameboy because I see
that you have it in your pocket you know
I then I'm going to get a third grade
level of work out of you you have to you
you have to
you have to treat people like adults if
you're gonna get that treatment back now
I assume if somebody's using their phone
or taking a call one of three things a
it's a serious emergency B you have done
so much work and gotten so much
done from your cue that yeah you earned
yourself one or a 10-minute break to
take a phone call it's usually one of
the one of those things but you can't so
I'm but I am on the fence about it
because if I had somebody that was just
taking calls all day and not getting the
work done
I would be aggravated about it now when
it comes to this story about this you
know this guy that we're his his son was
found dead in the car because he forgot
to drop the kid off at daycare and the
man you know the the guy's wife called
to see where the baby was yes if he had
his if he had his cell phone would he
have said oh crap I forgot the kid in
the car
absolutely is it his fault for leaving
the kid in the car yes absolutely
but again at this point you if you have
a policy where people cannot have a cell
phone on them in the case of an
emergency if I were the person who came
up with that policy I'd be feeling a
little shitty even if it was the I tend
to go back to personal responsibility
there's really no excuse for leaving a
kid in a hot car and locking in big
yeah there's no excuse for that but at
the same time this is why yeah you know
cell phone emergency call if this just
saying if this did have been working at
my company he would have got that call
and also the other thing to talk about
here is the paycheck so when I looked at
the pay for this guy who's been there
for just about you know almost a decade
it was $15 an hour and it was about 40
for 40 hours a week so now that's when
it comes to pay this isn't used I think
this isn't believe this is in Houston
you know I start people out at $15 like
15 bucks an hour is my lowest here so
that is you barely know how to
reassemble things you can't really
diagnose problems you can just
reassemble and do the most basic stuff
you don't speak English so that like you
speak English so bad that if everybody
here is picking up the phone because we
have a bunch of phones ringing you can't
do that because you won't be able to
speak to them like that's the lowest
tier that I have you will get more than
that if you're able to speaking
you'll get more than that if you can
diagnose issues you will get way more
than that if you can fix ports and that
is right out the gate and even those
individuals getting the 15 they'll
typically get a bump up soon thereafter
so the wages there are fairly low
because essentially there's one of these
it's one of these things where I
remember working at avatar studios a
long time ago before they got bought out
by Berkley and there was a gentleman
there who is 13 years older than me who
had a master's degree in the tech room
and he was getting 12 bucks an hour and
the way I looked at it as an intern and
then when I finally got hired there as
an entry-level tech as I thought I could
get a master's degree I could spend 12
more years here and I would probably be
making $12 an hour and it was one and
it's one of those things that kind of it
really breaks the the motivation and the
self-esteem because you know I could be
here and I could do my job well for
another 10 years I'm not going anywhere
what type of training if any do they
issue to new start employees with no
previous experience so that they are
able to fix Apple products answer a
two-week training that doesn't involve
much in troubleshooting it's more of
disassembly CSAT processes and using the
shop floor system type of training the
disassembly part is the worst the person
in charge of the training does the best
he can with what he's got and what he
has are a bunch of broken down math
books that are missing a bunch of screws
and parts with broken connectors etc so
again this idea that when you go to the
authorized repair center that when you
send it back for warranty that you are
getting that white glove treatment from
somebody who knows your Mac inside out
in reality the person working on it
likely knows less than the teenagers who
watch my youtube channel for more than a
couple of weeks and I'm being serious
with this I really do want to push back
against this idea that only the
authorized service center knows but
they're doing only the authorized
service center gives you that white
glove treatment if they did at least
there would be an argument that when you
go to the manufacturer you're going to
the person who made the device and
they're gonna know how everything is put
together better than anybody else and
they're gonna be able to know things
that even Lois doesn't know fine if that
if that were true at least we could have
an argument there but that is not the
case whatsoever and it's important to
inform people of that to just break this
conditioning that the manufacturer is
the only one who can fix the product how
is a non skilled worker instructed in
what to do to troubleshoot a problem if
it is a checklist type procedure to be
done who wrote it and how does it deal
with hard to diagnose problems answer
there are documents created by the
process engineering team but no one
reads them and they're not forced to I
read them during the two weeks training
but it's all pretty much redundant if
you've worked in a computer before the
problem is that they hire people that I
can tell have never worked on a computer
before let me just repeat that before I
even get to the commentary the problem
is that they hire people that I can tell
have never worked on a computer before
and it's not like they can't learn but
on-the-job training on expensive Mac's
is probably bad for the customer I think
they just hire people only assume that
if they have done some computer work
they'll pick up the rest at some point
again I don't quite know how the
customer is charged maybe they can chime
in after your update but if the customer
has to eat the charge for someone miss
diagnosing their machine it's pretty bad
I'm not gonna make the White Glove
comment again I'm just gonna read this
sentence one more time that'll be the
commentary the problem is they hire
people that I can tell have never worked
on a computer before how often do you
have to come up with a crappy but faster
solution to manage finishing work at a
decent hour or do you leave late because
you refuse to do so I leave late because
I try to do the best job I can I'm not
alone in this there are people here that
do care about the work they do
there are many that don't we see it
every day misaligned boards misaligned
LCDs scratches that weren't there on the
bottom cases etc twelve now the reason
that this is coming up this question is
coming up is because it's interesting I
mean just I just wanted to bring
something up here one of the interesting
things here that people have asked is
that there's approximately 500 people at
the company approximately 75% of those
employees are Vietnamese so there is and
a lot of them don't speak English so the
cause there is this question of you know
if there's 2.3 million people in used in
Texas and you've got 38,000 Vietnamese
people in Houston Texas then the
question then becomes
why is it that somewhere around like 0.5
or 1% of the population makes up in that
area makes up 75% of your workforce now
when I was reading the reviews on
Glassdoor for the company there was one
individual that was talking about the
pay was 9 to 14 dollars an hour he said
that their extreme working conditions
communication issues since eighty
percent of them are Vietnamese and
barely speak English people talk behind
your back very repetitive the medical of
the benefits or a joke they lied at me
they lied to me about the pay so he's
talking about the pay being bad and all
of this and somebody and says from CSAT
CSAT solutions subscribes to a policy of
Equal Opportunity Employment making
employment available without regard to
race color religion national origin or
citizenship status according to the
immigration written Control Act of 1986
sex sexual orientation gender identity
age disability veteran status or genetic
information are not taken into
consideration when making employment
decisions please be aware this is a
public forum and the comments regarding
race ethnicity company policies and
sexual preference are false offensive
biased and inappropriate
let's be real here you're not the
civil rights activist as a
laptop repair industry you're not just
like stop pretending to be like if
that's the problem when it comes to
things like race is it's very difficult
to have a conversation without people
getting really stupid about it and
getting really emotionally charged on
both sides but no this is not offensive
this is not inappropriate and this is
not bias this is a legitimate question
so and it is one of those things where
you have to be able to notice patterns
and ask important questions and not be
stupid about it so you're hot so it you
think about this as a pattern now keep
in mind I don't care if you have a
Vietnamese owned business I don't care
if you are a Kenyan immigrant and you're
a little hardware store is 90% Kenyans I
don't care if you're you know a German
musician in your studio when you move to
the United States it's 90 percent German
I understand it with small business you
hire the people you know you hire your
family or hire
friends and those are probably gonna be
the people that are close to you I
understand that that and there's no
problem with that
that being said once you grow to having
a company of about 500 people here's
where it starts to get funny when you
have 500 people now you have a an
accusation that you have this sweatshop
labor conditions that you have low pay
that the place has terrible air quality
that you have unrealistic expectations
terrible benefits terrible work
environment so you have this sweatshop
like working environment you have
hundreds of people complaining about
this like dried over here alone you have
ninety one reviews on this one website
that are two stars so a lot of people
are talking about these terrible working
conditions and then it's funny this
company that has these terrible working
conditions just so happens to have 75 to
80 percent of their staff Vietnamese
individuals many of which don't speak
English who make up about 1% of the
population but make up 75 to 80 percent
of the company no you are not you know
don't give me this canned response we
care about equal opportunity employment
let's be real here people who
do not speak English are less likely to
complain about crappy working conditions
if you hire people based on h-1b visa
and again I am not sure if they do but
to be clear you know when we go into
conversations about h-1b visa it is very
difficult if not impossible to jump jobs
when you are in the United States on
these types of visas you work for the
employer that sponsored you or you go
back now people who are have choices
people who don't have to worry about
going back to a country that they don't
want to go back to if they quit are
probably going to quit the individuals
who are typically more likely to put up
with these poor working conditions and
low pay are the individuals who are
between a rock and a hard place which
are typically going to be the new
Vietnamese immigrants so let's not
pretend over here that people who point
this out and say hey I noticed you
company is really bad working conditions
and at the same time I noticed that you
tend to really focus in on that 1% of
the population that 0.5% of the low
population that doesn't speak English
what's up with that because if you are
an equal opportunity employer then it
kind of makes me wonder if you are equal
opportunity why are you focusing in on
0.5% of the population and making them
75 to 80 percent your hires again do not
pretend you know you you ain't Martin
Luther King jr. you ain't Rosa Parks you
are not the civil rights leader of the
laptop repair industry in my opinion my
opinion here you are trying to hire
people with working conditions who
ain't gonna complain let's just be real
here and be able to have a real
discussion without throwing out the
words offensive biased and inappropriate
off with that like you you know
what you're doing you know what you're
doing and the people who are watching
this know you're doing okay now let's
move on a little bit my question to
cease at make use of the h-1b visa
system answer I think so there are
people here that are into u.s. citizens
I guess the real answer is I don't know
what do the employees think of CSAT and
Apple specifically who would they blame
more for the poor working conditions I
guess almost everyone blames see sad so
many of us wonder how Apple can be okay
with it we hear the stories about
Foxconn and though our conditions are
not quite the same we're still somewhat
surprised this happens in the United
States the worst part for me is that
we're probably not doing that bad
compared to other workers in the United
States I read on reddit about how Aldi
allows their cashiers to sit while they
work it seemed like something so innate
that I wondered how this could be
surprising to me reading the comment
section that post there seemed to be a
pattern notice that these companies that
had great working conditions for their
employees or German that was reminded
about your previous video what you
talked about CSAT and how you pay your
employees a good wage and have a clean
environment for them to work in a happy
employee makes you money I consider
myself a good employee I know it doesn't
mean much coming for myself but I see
other people at cease at that are
equally good and hardworking if they
work this hard when you don't pay them
enough imagine what they would do if you
did yeah so it seems interesting because
I asked you know is this a problem with
Apple not paying enough to support a
company treating people well or is it
that's apples paying enough but CSAT is
simply treating the people like crap and
his guess is that just about everyone
he blames CSAT so it's interesting to
have that insight and again just to be
clear because I'm reading I'm seeing
this in chat I have absolutely no
problem with you hiring immigrants
there's I hire immigrants there's
nothing wrong with it it's just you have
to be able to look at a pattern
working conditions hiring people that
don't speak English on a visa system
where they're probably not allowed to
get another job and that and them being
the majority of your workforce you have
to be able to see patterns and when you
look at that pattern it paints a certain
picture that you know that either is
worth looking at all right why have you
not formed a union answer there is talk
about this already since my initial post
on Reddit I have asked a few people and
they seem to be on board with the idea
interesting there's been so they're
actually thinking about unionizing since
since this occurred 15 new undocumented
individuals work there answer not to my
knowledge so 16 why is CSAT staff mostly
Vietnamese when Vietnamese people make
up approximately one to two percent of
Houston's total population answer I
cannot be certain as to why I will say
this Vietnamese people don't complain
imagine that they are extremely
hard-working people to a fault even
someone told me that after the reddit
post in your video word got around to
people they are scared that this might
end up hurting us instead of helping my
hope is that it helps last question what
would be the ideal result of your
postings in attention being placed on
CSAT answer I suppose it's several
things I would hate for us to lose work
because of this at the same time I am a
consumer and I feel bad when I get
cheated out of my money as well people
should know what goes on with products
that in some cases they have saved money
to purchase when they send them in for
repair as you mentioned in your video
you walk into an Apple Store and the
lighting is bright and the environment
is clean the air conditioning works and
you assume this is the same type of
environment your machines will be
repaired in it's not also the quality of
the parts motherboards especially I
don't need to tell you how bad the
refurbishing of these parts --is and yet
when we replace a motherboard in to
fails the CSAT technician takes the
blame and accounts against us you
mentioned in your video that SESAC could
just be doing the best they can this
could be true I have no knowledge of
their budget or structure but I will
give you this example on the newer Mac's
moving the bottom cases a bit
I've seen you do it before on your
videos Apple made some fixtures that
help us remove them really all you need
is a suction cup CSAT went and bought
about 10 or 12 machines from China not
fixtures from Apple that do this using
air they come in sets one opens the unit
the other closes it from what I heard
from a reliable source is that these
machines cost about $60,000 each not the
set each these machines are almost
always down or out of order that's three
quarters of a million dollars on
something that is unnecessary
overall the ideal outcome would be for
them to change how they treat their
workers giving out retention bonuses to
new hires simply because they stay for
three months is a slap in the face for
the to the employees that have already
stayed for ten years or more in some
cases and have never received a raise so
people could stay there for 10 years and
never receive a raise improve the work
environment I realize not everyone likes
their job
it doesn't help him we have one single
water fountain and it's a football field
away the last time we had heavy rains in
Houston and the city was flooded CSAT
was the only company to ship anything
out of the city we know because the
company CEO had a meeting with us and
told us so people showed up for work
when the rest of the city was shut down
in fact if you called the weather
hotline for the company you got a
message that said that the company was
operating was opening and operating
normally until maybe the afternoon the
first day the city was flooded
they eventually changed the message to
something like if you feel you can't get
to work safely stay home those that
could showed up and worked long hours
last year we had a winter storm rare in
Houston the streets were frozen which is
uncommon and dangerous in the south for
people not used to it
it wasn't until midday when the weather
was worse that they decided to send
people home all these types of practices
need to change so there's a flood you're
going to work there's a storm
you're going to work here so and one of
the interesting things here is they're
talking about the quality of the
motherboards being absolutely awful now
one of the questions I didn't ask but
that I would like to ask is who is
giving them these refurbished boards
that suck and you know because if let's
say if you're not the company if you're
not the individual that Wow look at this
job reviews two stars indeed 2.7 stars
two stars oh man
anyway what kind of makes me wonder here
is who is it doing the logic board or
pair where these boards are such a
terrible quality is it Apple doing it or
is it CSAT doing it because what's
confusing to me is he says that we don't
do the type of repairs you do we don't
go in depth and do the soldering or
anything
maybe his department doesn't do it but
maybe there's another department at sea
set that does and when I look at their
homepage right over here you see it says
main logic board repair a proven market
leader supporting many of the OEM and
ODM manufacturers see sad solutions
offers efficient diagnosis and chip
component level repair technology
including BGA chip replacement and when
you click view details it looks like
they let's see if they yeah so this
person has an oscilloscope they have a
microscope that looks similar to mine
and it looks like he's working on a
motherboard over here so they do claim
to do motherboard repairs so this
terrible board repair that you're
talking about are these refurbished
boards that came from Apple or is there
another department at CSAT that's doing
those board repairs and if so do are
they due to the fact that they're
getting paid a very low amount of money
and also forced to do them really
quickly doing terrible border bears you
know it's always possible now this is
what's interesting here is then again
he's just talking about the waste of
money like my Jesus I mean you're you
see that I don't like the way that I
have to open the new touch bar MacBook
Pros the bottom case comes off like a
pain in the ass it's a pain in the ass I
know it's a pain in the ass I used my
screwdriver I use this little pry thing
I go up and I get it out you spend six
hundred thousand dollars on tools to
remove them six hundred thousand dollars
spent on tools just to open a case that
don't even work anymore and you can't
give your employees a raise I I don't
know so yeah I will let you guys take
from this what you will and I will let
you all take from this what you will I
have actually a couple more emails to go
through so I will have more and from
coming shortly again I just want to
confirm that any individual that I speak
to actually works there I don't want to
publish any more stuff unless I have
proof beyond a shadow of a doubt that
the person emailing me actually does
work there and is not just the troll so
that's it I'm just gonna edit this up a
little bit after posting it on the main
channel and seeing the next one