hi
hello oh yes hello I'm calling from V
support LLC and my name is sandep Jim
yeah hello there oh yes I just need to
inform you that we have finished all the
work with the computer now and
everything is working fine with it right
did you find any Trojans or anything yes
uh we have already removed all your
network infections and also we have like
block them so they will not enter from
now
onwards
right just that I was watching
everything you were doing and also
recording what you're doing and
recording your voice because you've
removed nothing whatsoever from this
machine it was never infected in the
first place and all you've done I'm
sorry it was never infected with
anything in the first place and you know
that so you you say that you've removed
a Trojan tell me what Trojan you've
removed and show me evidence of that
then all right now we have already
removed and everything is recordable at
our end as well right show me then tell
me what Trojan I
had what's the name of the
trojen yes yeah show me tell me what I
had tell me what Trojan I had
then and bear in mind I've recorded the
video of this from beginning to end so
tell me what you
removed like we have removed all the
Trojans has show me show me one show me
one Trojan that you've
removed okay let me explain it to you uh
like there were troan horses in it yeah
show show me evidence of that that's
what I'm asking but how should I show
you now but they are already
removed because if it was something like
oh this particular tool I'm sure you
were going to install probably the free
version of this it would have logs and
it would show you in the history what
was
removed okay there's nothing been
removed
here this isn't this is an anti- malware
software I'm not talking about this
malware
bites so go on then tell me what
software you use to remove any Trojan
bear in mind I've recorded everything
you've done so you going to still stand
by that story that you removed a
Trojan I do understand your concern uh
like I can do one thing I can just uh
like have words with the same technician
whom you have talked at the very first
beginning so may I put the line in hold
for one to two minutes while I'm looking
with
him you can do what you want but don't
forget all of this is going to be
uploaded to YouTube very shortly so be
very careful what you say in the next
few
minutes
thank you for holding line I really
appreciate your patience my name is
Nadim and our ass so can you please tell
me what concern you have yes I was
explaining to your colleague handp that
um you're running a scam here and
nothing short of a scam mhm okay okay
you think that's the thing let me
explain you I understand that if I
hadn't challenged you at all you would
have charged me that £300 okay I'm sure
you'll deny that but you know that's
that's the way the scam works I know
that like s i I would like to challenge
you on very specific things then you
said that I had a Trojan okay this
machine is a brand new clean virtual
machine it has got the most upto-date
antivirus and antimalware software
running on it I would have detected
whether there was any Trojan there or
not when you did your scans nothing was
found
yet your colleague said we've removed
Trojans he just lied to
me do you want to respond to that first
thing is that you called us we never
call I I did call you because your
number appears in some antivirus
popups MH okay so you're
immediately y yeah we already told you
that we are at party company which
provide Online technical support for
computer s device program yeah okay why
would you lie about your your address
then why would you lie about your
physical address it's there over here on
you can go to our
website so your your website says that
you're based in California definitely
it's in Gina City California we see that
our compan AC With Better Business
Bureau we are charter member of business
consumer Alliance over here and if you
can see over here at the bottom you can
go over there yeah let's just browse it
m just a second yeah you got all the
information over here the scam company
they never provide you any kind of
information where they're
located I had to look at that address
thanks to Google maps that particular
address belongs to a shop which sells
whol Wholesale
Food okay and not only that
um are you still insisting that you're
located in
California definitely we guard
California you're sitting in California
at the minute are you definitely we are
there okay yeah so you're sitting in
California right now so what's the time
what's the time with you at the
moment just a moment you have to look
that up to
you around 5:30 5 :0 a or p.m. it's amm
we working 247
247 so it wouldn't happen to be oh let's
just say 6:00 p.m. Mumbai Time by any
chance no definitely we are not located
anywhere in India you're not in India
okay so is there any reason then why
whenever I've got the the IP address
tracing software on this machine that I
can see your connections coming from
that IP address that I just put to the
screen there which is um something which
is that particular IP address is your
current IP address right now and that is
part of Tata tele services in India and
it looks like it's a Mumbai um location
is there any reason for that
then uh as I told you we are a computer
person this is a work of an IT
department okay you haven't answered the
question is that a yes we are located in
Mumbai or no I'm still sticking to the
story that we're in California
definitely we as already told you we are
G City California okay just repeating
things will not change the truth okay
repeating the same things will not
change the
truth well perhaps the wire shock
evidence might persuade you
otherwise pardon me I'm running
something called wire Shar you should
Google this after the call and this is a
virtual machine so I can monitor the
incoming and going packets from this
machine and I can see you can do it okay
likeing we already have we also record
the same things for the quality reasons
and for the future updation of the
things okay right so we'll be able to
see the scam from beginning to
end pardon me you'll be able to if
you've recorded all of this then you'll
have evidence that there never was a
Trojan in the first place um also the
clear one is that whenever you typed
stuff you typed the tree command then
you typed on the command line that I had
a Trojan I mean how do you explain that
one as I told you that was a procedure
to run the scanning on your computer and
to find tree command doesn't scan
anything it just lists
directories doesn't scan
okay don't it's not like that that the
softw which is there will do the work
okay it's not like that so if I run the
tree command then I do a system SC it
let me explain as I already told you
that the things which you're getting
okay they are much more than that tree
there you go there's tree that's all it
does it lists
directories and of course if you do tree
and then you type go like that you do
pretty much what you did you run the
tree command then you said you have
Trojans or whatever you
typed there you go is that evidence of a
Trojan it's not like that okay as I
already told you it was like that so and
bear in mind Sandy or Nadim whatever
your name is I'm sure it's probably not
a real name maybe it is I don't know you
know I've recorded this okay I can play
that back to you if you really wanted to
see it but I would just like to
understand how you can justify
trying to scam people using those sort
of
techniques let me explain the scamming I
just explain you what's the difference
between a scam people and the legitimate
people explain this one to me I I know
what a scam is and if you say I'm
running a virus scan and you type stuff
in the command line how could that not
possibly be a
scam explain that to me in
detail as I already told you what the
things with the money which you're
paying for you're getting those things
and each and everything if the things
would be a scam things so if I catch you
out if I catch you out and you don't
charge me that's not counted as a scam
in your book is that what you're saying
if you remember if you remember the
things I already told you at the first
point of time when I was explaining you
we are not going to charge you right
here right now I already told you we're
going to charge you after some days
after complete work has been done and
after taking your feedback if you
remember that I already told you about
that so that make a huge difference over
there if I would have trying to make
money from you difference told you that
all right let let's say you don't charge
my credit card because I've been canny
enough to realize that it's a scam what
about the other people who whenever you
run a tree command and you type this
rubbish out to the screen what if they
believe you and what if you charge their
card is that still not a
scam definitely not not it's because as
I told you that we are providing your
Technical Support over here and I
already told you that along with a one
year of technical support you'll be
getting a complete 5 years of malware
bite from our side so if you just
calculate I already have malware bites
why would I need another
one as I told you after this m b get
expired you do not have to renew it if
you remember that I told you we going to
provide you you're doing a good job of
deflecting the question the the
technique that you've used to try and
get people to pay you is to scare them
into something that you describe as a
Trojan or you use the word virtual IP
blocker whatever the heck I'm just
explaining you about the difference
which is there between the scam people
and the legitimate people leg scam
people when they they just try to make
money from you they get disappear about
after that after charging you the money
they never provide you any kind of
information Ian we're going around in
circles what I'll do is everything that
we have discussed everything you've done
on this machine I've
recorded I'll upload it to YouTube okay
and if you think it's not a scam then
you'll have nothing to worry about if on
the other hand I'm not worried about
anything paying for something we are
providing you that okay so it's not like
that that I should be worried about
something you are paying for something
and we are here to provide you that we
are trying to provide you the technical
support as a you have the Mal B we are
providing a complete five years of Mal B
from our side and each and everything
and those things if you continue the
services will be coming up in your email
within next 24 hours right okay no
matter what you've said there I know and
you know it's a scam and because of that
I'm not anything okay well you're not
worried about anything that's fine okay
what I will do is now that I've got your
IP address this one mhm and the time
stamp which is Mumbai so it's now 6 p.m.
it's been running for a few hours this
one though um I can go to your ISP um
and that's Tata T services in Italy they
they provide that IP address to you and
that's the one you're using at the
minute so I'm going to get them to
identify exactly who you are because I
know your address isn't in California I
know you're located in India or I'll
probably just publish all of this on
YouTube anyway so that look you're
legitimate organization there vsupport
LLC or it assist.com or.
co.uk um you can maybe make um whenever
I publish this maybe you can respond to
what I've just recorded maybe you can
try and justify exactly what you're
doing and maybe some other people that
you have previously scammed maybe they
can take a look at this and maybe they
would be very interested to see where
exactly you are located and hopefully
hopefully when I do publish this um
you'll maybe have a slight change of
heart about scamming do you still insist
that you're not scamming
no definitely not as I already told you
if you're paying for something they're
providing with that
okay
okay they SC people they never provide
you the things which you pay for that's
yeah well believe it or not I've
recorded a few of these in the past and
what you do is no different to the
people who ring you up saying you've got
a virus or we're Microsoft so you're
doing exactly the same
thing as I already told you that you're
paying some money we are providing you
the technical support for that you're
using Mal bite we are providing you the
five years of Mal bite and the
optimization tools which you have we are
providing that that's for the money
which is for and for the fixation and
optimization of your computer well
that's fine if you're if you're happy
and you you're convincing yourself this
isn't a scam let's let's get the general
public to make the decision about this
one whether you're scamming or not right
so thank you for choosing Visa thank you
for choosing thank you for choosing
scammers in Mumbai yes
okay okay well I let others make the
make the choice on whether they want to
use V support LLC or it assist.com or it
ass.co who are based in Mumbai and claim
to be in California and run nothing
short of Scare Tactics to try and fill
people into paying £300 for Unnecessary
software and supposedly
support goodbye that's the thing I okay
then thank you for choosing
B