hi so today I'd like to take some time
out of my workday to predict the future
for you so a lot of you may have noticed
that with the iPhone 6 it's a little bit
more little bit more prone to having
issues with touch than the older iPhones
so if you drop it and you break the
screen very often on the older iPhones
you had issues with the buttons they
weren't really made that well and you
had issues with the screen cracking if
you dropped it which is to be expected
of most phones now with the newer
iPhones the buttons have gotten a little
bit more durable so you don't have the
widespread dep of power button the
widespread death of the home button the
widespread depth of the volume buttons
that you had with the four and the 4S
where the buttons were frankly atrocious
that's kind of been fixed which is good
but you may notice that when you drop it
that you lose touch functionality on the
screen you can still see the screen but
when you go to swipe nothing actually
works and I like to talk about that with
this video and why that is and what
apple is going to probably do about it
you may have taken the phone to a store
and had them replace the screen because
you have no touch function and they
replace the screen and you still have no
touch function maybe your screen was
cracked and you would thought it was
just the screen that was broken and then
they replace it and you have no touch
function why is that it's because of an
issue with the touch I see and how that
touch I see is soldered onto the
motherboard now on this channel you'll
very often hear me saying that reflowing
and reballing is [ __ ] it's not a
real solution and when I'm talking about
reflowing being [ __ ] or reballing
being [ __ ] I'm talking about
reflowing the solder joints to fix the
problem the reason I always say that
that's [ __ ] is because I'm usually
referring to people who are trying to to
fix the solder balls within flip chip
designs particularly Graphics chips
where that's not something that you're
going to fix so you're pretty you're
trying to fix solder balls that are
broken when in reality it's bumps inside
the chip that are having issue not the
solder balls here the issue is indeed
with the solder balls now phones are
manufactured a little bit differently
than laptops and other electronics
because this is a phone because it is
such a hyper portable device that's
going to get banged around in a pocket
that's going to get tossed it's going to
get dropped far more often than a
stationary device these are manufactured
in a different fashion so that they
don't fail as often now one of the
things you may find driving Jessa crazy
in some of her videos on the iPad rehab
Channel which I'll link to below that
you should check out is this thing
called underfill so how do we create a
device where we have all these balls
sitting under a chip in a device that's
going to be dropped and thrown around
regularly but keep these balls from
cracking the way they do it is they
inject something called underfill under
the chip so once they're done
manufacturing it once are done putting
together the board and putting that chip
on the board is they're going to inject
underfill all around that chip it's this
epoxy like material it's kind of just
think of it like a glue that hardens if
you're not really familiar with
underfill and it's going to be around
the chip and it's going to hold the chip
in place so that even if it's getting
dropped the the pressure and the stress
is being placed on the underfill rather
than it being placed on the actual chip
itself this is under many chipsets in
modern smartphones and it's under many
chipsets inside of the actual iPhone but
it's not under the touch IC in the
iPhone 6 so when you drop it all of the
other icc's are kind of protected from
damage because they have this underfill
material under it but with the iPhone 6
the touch I's themselves don't have
underfill under them so what happens is
when you drop it everything else winds
up being okay except for the screen
obviously but the touch I can become
fractured or damaged or the solder balls
can become disconnected or broken and
they would not have broken if there was
underfill there and the problem that
you're seeing is you're having a lot of
people go to the Apple Store with this
issue there are people who have driven
10 or 20 or a 100 miles to their nearest
Apple Store only to be told oh I'm sorry
we don't acknowledge this is a problem
but would you like to buy a new iPhone
they don't tell customers that they can
get it fixed at an independent service
center they don't offer repair of it at
all the only option that apple offers
people when they have this problem is
would you like to buy a new iPhone to
which I say [ __ ] you because you
designed the product with this defect
now if we are going to look at Apple's
history and dealing with stuff like this
let's look at 2007 and 2008 when the
8600 GT issues were happening with the
um with the a1226 and a1260 MacBooks no
there's no problem no there's no problem
you must be using it wrong and then oh
extended warranty till January 2012
let's look at something like the iPhone
4 with oh you must be holding it wrong
Oh no you're doing it wrong oh no our
phone is fine oh never mind we were
wrong here's a free bumper case for
everybody then we had the issue with the
2011 MacBook Pro you guys are misusing
it oh you're not supposed to use this
thing for intensive uh Graphics
rendering and encoding and stuff like
that it's just a laptop even though we
marketed it that way on our own [ __ ]
website 20,000 people get together and
petition against this class action
lawsuit gets started against Apple what
do you know in 2014 hey extended
warranty until the end of 2016 not only
are we going to fix the 2011 MacBook Pro
that we've been ignoring issues on for
the past three [ __ ] years years but
we're also going to toss in some other
models in there that are also [ __ ] up
that you probably didn't even know about
yet this is what Apple does what they do
is they deny a problem they blame the
user they blame the way they use the
device they say they take no
accountability and then once enough
people notice that something is wrong
then and only then will they release an
extended warranty protocol and go sorry
my bad so here's what's going to happen
with the iPhone 6 people are going to go
to Apple Stores hundreds of thousands of
people are going to drive tens of
hundreds of thousands of miles to Apple
Stores to be told I'm sorry we don't
acknowledge this issue yes I understand
that all modern smartphones have
underfill under the important ic's but
we don't and it's not an issue sorry
[ __ ] you but would you like to buy a
brand new 6s or an SE that's what
they're going to do then enough people
are going to get pissed off about this
on the internet and once enough people
are pissed off about this then Apple's
going to get a class action lawsuit
against them then after that apple is is
going to start getting in hot water and
then they will release an extended
warranty program but they're not going
to do it unless you start bitching and
here's the thing I want to get across to
all of you cuz I know that there are a
lot of people who are going to watch
this video who are going to be fans of
Apple they like Apple products they like
the iPhone they like the way it's
designed and they're going to think that
I'm an [ __ ] for picking on Apple if
you're one of those people here's what I
would suggest if you like apple if you
like iPhones if you like them as a
company don't you want them to produce
products don't you want them to fix the
flaws in their products don't you want
them to be friendlier towards the end
user that's going to happen with
something called constructive criticism
so for example I love Lenovo products I
love the ThinkPad I think it's an
amazing computer but if people don't
scream at the top of their lungs when
they do things like destroy the trackpad
destroy the track point then they're
going to continue with their mistake and
the product line will be worse so in
spite of the fact that I love Lenovo I
have several videos up that have
hundreds of thousand thousand of views
talking about the design mistakes that
they've made and as a result the newer
machines like the t450 and the t460 do
not have these design flaws I love
Lenovo products I am a fan of Lenovo
products but what I believe being a true
fan of a product is means criticizing
them when they've done something wrong
so that they can fix it if you truly
love apple and you truly love the iPhone
don't you want them to properly support
their products don't you want them to
put underfill under the two chips that
are going to be the most easily damaged
in the case of a drop or let's say just
walking back and forth because this is
not something that's just going to
happen if you drop the phone I want you
to think about this if you have if
you're walking fast and you have it in
your pants pocket the phone is going B
bum BM B bum B bum B bum against your
thigh as you walk you're constantly
doing that so you need the type of
protection under the I's in the phone
that the iPhone 6 does not offer and it
is a very clear issue it's being covered
on many forums a lot of people are
having these problems with the device
and the only thing that Apple's saying
is I'm sorry we don't acknowledge that
issue would you like a new phone and
that's [ __ ] and the the really
interesting part here is when people
actually mention this issue on their
forums and start describing what's the
cause of it that they will they will
delete it so they know that it's an
issue so check this out so Mark schaer
he has um his own repairs business down
in Florida and he also works for iPad
rehab made a post on the Apple Community
Support forums and in this post he
explains exactly what the issue is he
explains how it occurs why it occurs and
how you properly repair it he's not
plugging his own business the name uh
his name on this forum is markor proo
you can't Google that and find out who
he is or who he works for this is not
advertising his own business in any way
all he's doing is telling you how it
works how it fails and what the repair
is and and he's doing it in a very kind
polite and and you know traditionally
professional fashion now if you see here
very shortly thereafter his post was
edited and they removed every single
part that describes what the actual
problem is and you'll see here that what
Mark does is he says not sure why the
host edited out my detail description of
how and why how and why touch fails but
I know it's not against the terms of use
to describe this information the short
version is that the touch ices can be
replaced for about the quarter of the
cost of an outof warranty replacement
and that this is a permanent solution to
the problem
and this is the issue uh this means that
they realize it's an issue if Apple did
not realize that this was an issue then
they wouldn't be having moderators on
their own Community Support forums
deleting posts that are discussing when
this is an issue you don't try to
silence people you don't try to hide
information if you have nothing to hide
you don't try to silence good
information if you not doing anything
wrong so something kind of fishy is
going on here and again what I would
suggest if you are an Apple fan if you
do love the iPhone be a part of ensuring
that the next iPhone is better be a part
of making sure that the company that you
love supports their products for the
people who decided to spend two of their
paychecks on them is all I'm going to
say here so what do I think is going to
happen I think they're going to Apple's
going to follow the exact same pattern
that they followed with prior issues
with their prior products they're going
to not acknowledge it as an issue once
they acknowledge it as an issue they're
going to say that you must be doing
something wrong and then once enough
people rise up and complain about it
they will finally decide you know what
maybe just maybe you all you hundreds of
thousands of people are right sorry and
by then the pra is a problem by the time
that happens a lot of people have
already moved on so many people who had
the 2011 MacBook Pro with the GPU issues
moved on to a new computer when theirs
died in 2012 and 2013 and 2014 and early
2015 you have to realize that people who
are using these devices in a mission
critical environment are not people who
are going to say oh you know what I'm
just going to wait 2 years and hope that
Apple releases a recall no if they use
it for their everyday work they are
going to spend their money or if they
don't have the money they're going to
beg borrow and steal to get a new tool
that they need to do their job if they
rely on that tool every single day they
simply can't afford to wait for a recall
so the big issue here is going to be
that a lot of people may have actually
moved on to buying a new
device which really really sucks we need
to get some type of extended warranty
program or at the very least least a
lowcost repair option available at Apple
for these iPhone 6 Touch ic's because
frankly it should not be happening it
doesn't happen on this phone which is
two or 250 bucks it doesn't happen on a
lot of devices that cost a fraction of
what Apple's do and it doesn't happen on
a lot of devices that are in the same
class as Apple that are in the same you
know same speed same screen quality same
you know just general specification and
above all it doesn't even have happen to
Apple's older devices Apple has designed
phones better than this in the past they
need to design phones better than this
in the future and they need to take
accountability and responsibility for
the devices that people have been paying
for right now that don't work the way
they're supposed to